Pristine Water is one of the best companies I've ever dealt with. They're always quick to answer questions and do so in a thorough and respectful manner. Pristine Water does not require annual service trips to maintain equipment warranties, which was a huge savings vs. another water company I regretfully used in the past (at least $220 per year for a 5 min annual equipment check, ugh). My water has been in great condition since I had their equipment installed and I have needed very minimal follow-up visits, which have been at very reasonable costs.

Thank you for excellent customer service and installation. We are very happy with our water system and will refer you to our friends and family in the area!

Perfectly!!! Kenney was very knowledgeable about Water Systems. He really saved me money. I highly recommend the Pristine Water Systems Company.

Professional staff and knowledgeable service crew! Excellent service!!!

Very professional company, fair prices, excellent service and installation.

Pristine was great. Best price, plumbing solution and communication of all 3 companies from which I received quotes

Pristine was great. Best price, plumbing solution and communication of all 3 companies from which I received quotes.

Great family business with speedy, expert service!

Roy and his team are the best!!!

Pristine Water Treatment is a small company but very professional. Sandi followed up promptly on every contact, and Roy was right on time for our appointments. He was very knowledgable and genuinely wanted me to get exactly the system to meet my needs-no pressure to purchase anything even after providing the free water test. The installation was a breeze. I had decided to wait a few months before posting feedback until I had a chance to use the system. It has been about six months and not only am I very happy with my system, but it has been a huge convenience during covid-19 stay-at-home time. My family and I are able to enjoy ice and water directly from the refrigerator dispenser for the first time in years. I would recommend a Pristine water purification system to anyone who is currently using bottled water or any other filtration system in their home.

Quick estimate and install was a breeze! Great deal, already noticing a huge improvement in our water quality. These people are the best!!

Always a great experience. They fixed my water issues and had our water back to normal with a system recharge. Kenny was very helpful and explained the entire process to me.

They are courteous, professional and on time. What more can you ask for these days!!!!

Have been with Pristine for years and as a family owned business they have great customer service! Totally trust that they won't steer us wrong with our water treatment. Roy has answered questions for us with just giving him a call. This IS your water treatment company!

No pressure sales. The best kind.

I have always had great service from Pristine. It's a family business & you get a prompt & personal response. I highly recommend them.

Everytime was great. They were far more helpful than the other companies I spoke with and more infomative.

On time, very knowledgeable and helpful in trying to figure out the issue! Although our water came back clean, the team was able to give advice on next steps!! Great family business and they truly care about their customers!

Extremely knowledgeable and honest. It was a pleasure working with them.

Did a great job replacing my existing filter tanks and explained the whole process in detail.

Update June 2019: Same experience with Kenny their lead tech who gave my system its annual check up yesterday. Great company.

Outstanding customer service by a family-run business. Roy and Michelle are professionals in this field, are highly responsive to customer requests, and will explain what you need in clear, easy-to-understand terms. They installed my well water filtration/softening system and most recently an upstairs reverse osmosis filter. They have earned my trust and loyalty. A terrific local business!

Everyone I dealt with was beyond incredibly nice. The installer came within time frame they said he would be there. He even called when he was on his way. He installed filter system quickly showed me how it worked. And told me about future maintenance. I would definitely recommend this company to everyone and use them again if n the future.

Pristine Water is a second-generation family business, the field work being done by Rick who has about 20 years of experience. He is highly competent and relatable. The two ladies in the back office are friendly and competent. For a reasonable cost Rick tested my cold and hot water for several factors, tested the installed water softener which proved to be functioning well, and gave me the bad news that the only effective solution for our hard well water (300 ppm) would be too costly to contemplate. I appreciated the straight advice.

Excellent service with long term employees that know their stuff

Very honest and willing to give knowledge to back up their opinions to reveal the greed of other companies, even if they are not financially profiting from it.

Wonderful Company! very knowledgeable on Rain Soft and my water softener; and trustworthy too I didn't get the feeling Roy (owner) was taking advantage of me! He showed me the what was wrong and explained in detail the issues. Pristine Water Treatment will be my company for yearly maintenance. Highly recommended. Thanks Pristine!!

Very professional and competent including communications. As a new customer, that was important to me. Recommend.

No pressure, professional, and highly knowledgeable.

Pristine will educate you on your quality of water as well as make no pressure recommendations for better quality water for yourself and your houshold.

Very professional and always on time. Kept the area clean where he was working and took the time to answer questions.

Great company!! Best price I have found!

Always courteous, always on time, always the best water ever!

Awesome technicians. Didn’t try to sell me on anything I didn’t need. Very informative

Pristine Water provides excellent service. Rep was on time, quickly diagnosed the problem and just happened to have the needed part for equipment that they normally don't service. They got the water softener working again and did not try press me for buying their equipment. I really appreciate the professionalism and top of the line customer service. Thank you Pristine water.

Pristine Water Treatment has been nothing short of amazing! Our water was full of iron and smelled horrible until Pristine showed up. Within 48 hours Pristine updated our system to meet our needs and our budget. Now, we have crystal clear fabulous water. The Pristine Water Treatment’s knowledgeable and caring team set the bar high! Thank you!

This is an honest water softener company that doesn't' try to sell you things you don't really need

I own a small plumbing company and when I need someone for my house or any of my customers I only use and recommend Pristine Water. The service techs, office staff, and everyone involved provide old style customer service that very few places do anymore!

Excellent service call to explain the system and check settings. Roy does a first class job.

Showed up early. Very professional and courteous. Got the job done quickly and explained everything to my satisfaction. Highly recommend and would use again. Thanks guys!

Showed up early. Very professional and courteous. Got the job done quickly and explained everything to my satisfaction. Highly recommend and would use again. Thanks guys!

They’re honest folk and they do good job!

This company takes care of their customers quickly and fairly

Roy, Michelle and Sandi are outstanding! Roy knows his stuff about water treatment and walks you through all he does as he is doing it. He is very courteous and professional. The ladies are on top if it when you call into the office. Great team!

We were so pleased with the service of Pristine Water. We moved to a home which had well water which we never had before. Roy came out promptly, tested our water and explained everything to us and recommended a system that would be best for our home. He also noticed that our pressure tank needed to be replaced. We have been noticing uneven water pressure in our faucets and showers and would hear this clicking sound from the pressure tank. It was very evident that Roy knew what he was talking about and knew water filtration systems very well. Installation was done quickly and efficiently. We are really pleased we chose Pristine Water.

Great family company. When we first moved in, without water treatment, our pipes literally burst several times a year. Since switching to pristine water treatment, we have been great and no problems. Most of all, these people are decent kind and honorable and we love them

Roy showed up on time, tested my water and got my old treatment system going again for a fair price. No high pressure tactics and a small family run business. I will be recommending to friends/family.

Professional company with good equipment and customer service.

Roy was friendly and very helpful. He installed our new system quickly and was very professional. We are very happy with the service . Great Company !

Excellent service. Michele scheduled an installation date to my convenience. Roy explained our options and the equipment as well. We are very satisfied with Pristine Water. Thank you.

I had an old water that needed updating. Roy really knows about water. He genuinely wants to make his customers happy with their decisions.
Steve and Kenny were cordial, hardworking and professional. Steve even took the time to explain how system worked.
Lost power and Roy talked me through the reset of system. I am super impressed with this company.

Highly recommend. Roy was on time for a consultation and refused to sell me anything I did not need. I was very concerned about both hardness and iron in my water, however his test showed a need for a water softener, but not iron mitigation. When I continued asking questions, he re-did the test and let me know that I definitely did not have an iron problem and would be wasting my money to buy equipment I did not need. The actual install of my softener and under sink filter was done quickly and no mess was left. My family immediately noticed the difference in our water quality and could not be more pleased.

Pristine has been taking care of our water system for 3 years and we would highly recommended them.
They are always very friendly, honest, and professional. We particularly appreciate that Roy really takes time to answer any questions we may have and explain in detail what work is needed and why. After an awful experience with another local company (selling us expensive equipment that we later learned was unnecessary) we are happy to have found Pristine.

True to the website and per our phone call they came out and tested our water for free. Roy checked my 14 year old water softener ( we just purchased the house) and suggested I use clean and protect salt from Morton - it’s in the green bag. He said try using your softener for the next 2 to 4 weeks and if the rust in the water does not improve then we will talk about getting a new system. Roy even put the 2 bags of salt I had purchased into the tank for me. Their is no pressure to purchase anything. It’s been 3 days and the water is clearing up. Last week we did a load of whites and they all came out brown due to excessive rust in the water. Washed some whites today and they stayed white. Thank you Roy and Pristine Water. It is so wonderful to deal with an honest company. Bless you.

My experience with Pristine Water Treatment has been an outstanding one. It is a family owned and operated company, and it is a pleasure to have them come through my door with their friendly smiles. My water has never been better, so I highly recommend this system.

Very professional and knowledgeable. Explained the testing process and results and options for treatment clearly and thoroughly

The technician was able to schedule the inspection quickly to meet my timeline. The first test did not pass and he came back out to treat the well and do a retest of my water. The second test did pass. Just be aware there is a separate cost for the re-test!

Thought Pristine Water was wonderful to do business with. The only complaint I had was I never got in writing a contract stating what they were going to do, we discussed it and Roy said that a contract would be forwarded to me but we never got one. But, having said that, they were there on time and did everything exactly how they said.... Steve the installer was super, never left until everything was checked, showed us how to set and use everything and went out of his way to make sure all was secure and taken care of prior to leaving.. Yes, super great company to have put your water system in..

Pristine Water is a diamond in the rough for installarion, service and repair of water treatment systems. Mr Roy Hager repaired our system in late January. He is a technical expert in all respects, works fast, provides comprehensive assessment of the scope and cost of necessary repairs & service, and does all this at a reasonable price. With Pristine Water as our "go to" solution for water treatment, we are confident in the integrity and safety of our system. Highly recommend without reservation.

Outstanding service, communications, and work quality.

Responsive, expert advice, good equipment and prices.

They were very good.

I have been with this company since 1995. They have installed water systems in two of my homes. They are wonderful people and offer a wide range of water purification/softener systems. I highly recommend Pristine for all of your water needs!

Pristine Water is a fantastic company. They are always very responsive and helpful and were a godsend helping me troubleshoot a big issue with my well. I would highly recommend them!

Very well. I would recommend this company to friends and family.

This is a family owned business I have been using for years. Roy and Michelle are honest, and always courteous and professional. I would highly recommend their services.

Very knowledgeable and helpful. Also, went out of there way to accommodate our schedule with the installation. A pleasure to work with for sure!

This guy Rob, came out to our home checked my system,after I called rainsoft in fredericksburg who came out and said my system was broke and gave me an estimate of $2700. Come to find out there was nothing wrong with the system, found by Rob. The wire had been disconnected! He fixed it tested my water and it was fine. I would highly recommend this company for its honesty and promp service. Don't call rainsoft in fredericksburg. Scam artists!!!!!

This is an honest company, had Roy to come out to check my system after getting a bad report from crystal clear water treatment in Fredericksburg va who said I needed a new system estimated $2700. Later found out the wire had been pulled loose and the system worked fine. Roy fixed it at no cost, tested the water and it's fine. I would highly recommend this company.

Pristine Water Treatment is the best! Roy and Michelle are very accessible and extremely helpful. Roy's an expert in most anything water related and always answers my questions in a way that's easy to understand. And, if necessary, he's even willing to take time to talk me through situations, like setting changes, step-by-step. I couldn't be happier with my Entek Whole House Water Treatment System and Ultra-Filtration Drinking Water System. Roy also gave me great advice on well pumps after mine unexpectedly bit the dust.

Checked out my water treatment system. Recharged the system. Corrected some timing problems. Everything was done professionally and quickly.

great. visit to look at home set up and arrival on time. Informative and up front about various solutions and costs. Quote was emailed, and after back and forth with questions/suggestions to additions to quote (ie installation and removal of old units included stated) Installation was set up, installer came on time and did the job without making any mess. Check was written. As soon as I learn to use the computer screen to adjust the programing, I'll be in great shape! I was told to call the owner on his cell while I'm in the basement looking at it. Will get to that in the next few days.

very friendly professional company, extremely helpful with answering my questions about well water in N. Stafford.

Excellent - timely and courteous with outstanding performance

Excellent - timely and courteous with outstanding performance

Excellent - timely and courteous with outstanding performance

Wonderful, this clearly is a company that goes above and beyond the call of duty to provide exactly what you need at a great price. Our system really works to get out the chlorine and really makes the water soft without breaking the bank. Lifetime warranty on the unit and just 3 salt refills a year. Really set and forget unit that delivers on what we needed to address our hard water and high chlorine in the water. This company is filled with people that are customer oriented and meeting the real needs of their customers.

Wonderful, this clearly is a company that goes above and beyond the call of duty to provide exactly what you need at a great price. Our system really works to get out the chlorine and really makes the water soft without breaking the bank. Lifetime warranty on the unit and just 3 salt refills a year. Really set and forget unit that delivers on what we needed to address our hard water and high chlorine in the water. This company is filled with people that are customer oriented and meeting the real needs of their customers.

Wonderful, this clearly is a company that goes above and beyond the call of duty to provide exactly what you need at a great price. Our system really works to get out the chlorine and really makes the water soft without breaking the bank. Lifetime warranty on the unit and just 3 salt refills a year. Really set and forget unit that delivers on what we needed to address our hard water and high chlorine in the water. This company is filled with people that are customer oriented and meeting the real needs of their customers.

Every company I've used from Angie's List has been positive. I thought they were competitive. They returned my phone calls in a timely manner. From what I remember they were on time.

Every company I've used from Angie's List has been positive. I thought they were competitive. They returned my phone calls in a timely manner. From what I remember they were on time.

Every company I've used from Angie's List has been positive. I thought they were competitive. They returned my phone calls in a timely manner. From what I remember they were on time.

Every company I've used from Angie's List has been positive. I thought they were competitive. They returned my phone calls in a timely manner. From what I remember they were on time.

Outstanding overall job. Great communications. Prompt and professional throughout the process, from making the appointment to work completion. Will definitely use again and recommend to others.

Outstanding overall job. Great communications. Prompt and professional throughout the process, from making the appointment to work completion. Will definitely use again and recommend to others.

Outstanding overall job. Great communications. Prompt and professional throughout the process, from making the appointment to work completion. Will definitely use again and recommend to others.

Roy & his helper were very efficient & friendly. They have in the past repaired, upgraded & regularly serviced my water treatment equipment while being prompt & responsive. I have dealt with this family company for years & have only the best to say about them. I highly recommend them!

Roy & his helper were very efficient & friendly. They have in the past repaired, upgraded & regularly serviced my water treatment equipment while being prompt & responsive. I have dealt with this family company for years & have only the best to say about them. I highly recommend them!

They installed the purifier as part of a larger kitchen re-modeling we had someone else do. Purifier has worked great to date.

They did a great job. They sell an excellent product and I would recommend them.

We have had our system for approx (4) years at one of our business locations.
Pristine was not only knowledgable of the product they sold and installed, but from concept to completion they have been hands on and professional.
They have rested our system annually and like clockwork are always timely.
We have a car spa and required a system that would not leave spots on the large recreational vehicles from the hard water. After 20 years in our business this was one of the best decisions we ever made.
Our customers love it and it has continued to be a proven success.

Roy and Michelle were wonderful. Very responsive and professional. I had a very specific application in mind for a reverse osmosis treatment system. Roy designed a custom set-up that would give me exactly what I need. I'm thrilled with the results and with the service.

Very professional install. No issues so far.

This was our 2nd year of having our water system serviced by Pristine Water. They installed our equipment in November 2013.

This is a family-owned and run business. They are courteous and quick to respond. Their equipment (we went with refurbished) has worked wonderfully. We would (and have!) recommended Pristine Water to anyone looking to improve their home's water.

It went well and they were very helpful

Like most houses in the DC area, we suffered from hard water. This problem became an ordeal when it came to washing hair. As the only man in the house...and bald...I didn't realize there was a problem until my girlfriend educated me on it. I also noticed her hair was mangled, and unmanageable.
I started an extensive google search for water softening solutions, and to make a long story short, I found Pristine Water. I contacted them.
Pristine Water is a small, family run business. They are very personal, and friendly. Most importantly, they can explain the water softening process without sounding like a salesman. I placed an order right away and a few days later, we were ready for install.
I ordered the super duper water softening system. They tested my water, and the grain level was 8 (which is not good). The install was very quick considering the unit that was put it. The unit was installed perfectly, in a great spot in the corner next to my washer dryer unit. It takes a couple washed of laundry, and showers for the softening unit to cycle out all the bad water. The water filter was installed underneath my kitchen sink and it took a few minutes for install.
After a week, I would pay for the service all over again. This softening system works awesome, and most importantly, my Wife is super happy with her hair and water. I even notice the water being more slippery when I shower, which I guess is a good thing. The drinking water filter removes all the bacteria (the brita and other filters only removes chemicals and minerals) and the water tastes awesome. It's nice to not deal with bottled water. Both units are worth while long term investments. Also, you save money in the long run by removing all the bad stuff that ruin pipes and drains and sinks.
I've had no issues with the unit. No leaks. And maintenance is every several months, where you fill the tank with more salt.
I'm very impressed with Pristine Water, and there service. I would only choose them in the future, and I would only recommend them.

I had hard water together with Iron Sulfide in my well water. Even with existing Water Softener and Charcoal Filters, my water smelled so badly of rotten eggs that made me dizzy when taking showers. Pristine Water did a thorough evaluation, recommended a new water filtration system while keeping my existing Water Softener. They took off discounts for Angie's List members.
I am very impressed with Pristine's water service.
1. They showed up promptly and treated my Mother in Law with respect during the initial consultation. They spoke to me via phone. It included a thorough water evaluation.
2. They gave me time to research my options before committing. Their options were definitely the best.
3. They were very understanding when I had to call at 9-10pm at night before the installation since I was stuck in another city due to airline issues.
4. The estimated time to install the system was accurate. The technician did a complete, thorough job removing the old filter, installing the new filter, insuring all plumbing was ok and the system was running ok. He performed a chorine shock of my hot water heaters and they drained the heaters to ensure that my smell problem was completely removed.
5. Another gentlemen came about 1 week later to ensure the system working properly. They tested the water.
6. The new water filtration system is saving me $80/month in Water softener salt. 🙂
My water is now better than Fauquier County provided water. I am very satisfied and happy customer. I couldn't recommend them more highly.

Approximately 9 months, and my water is still fantastic! Saving a bundle of money on bottled water!

This is a follow-up review of Pristine Water. We had purchased two refurbished systems from Pristine to address different issues with our water. The water softener works flawlessly. However, the system which handled taking out rust and odor did not completely eliminate the problem, though it was certainly a significant improvement. After trying different approaches to see if we could improve the performance, Roy ultimately decided it best to replace the system, which he did at no cost to us. I was extremely pleased that Roy not only honored the warranty, but went out of his way to ensure our satisfaction. There are a good number of plumbers and water treatment companies available, but I would not consider going anywhere else, and would highly recommend Pristine to friends. It is refreshing to work with people who understand the value of good customer service, and provide an excellent value. We could not be more pleased.

Roy and Michelle's father, Dan, installed our current water softener in June of 1999, when he worked for another company. I was primarily concerned about the effects of chlorine on the body, both externally and internally, for our family, especially our two young children. The cost of the initial water-softening system was a little under $5000, which was not insubstantial. We were immediately pleased with the pleasant feel and no-chlorine smell of our water. It makes a big difference in the feel of a bath with the non-chlorinated water. We also had a reverse osmosis unit installed, and upgraded it in the past few years to a better model (Entek, $1300) when the original one stopped performing well. I LOVE the taste of my water! Whenever I travel, I realize how fortunate I am to have the chlorine and other chemicals and toxins removed from my drinking water (to which I do add mineral drops so that I'm not drinking distilled water). EVERY TIME we have had ANY contact with Pristine Water Treatment, it has been STELLAR: all employees are kind, helpful, knowledgeable, and answer any questions I ask, never making me feel silly or stupid for asking them. Roy will even tell me what to do in order to save money (change my own filters). I have found him to always be honest with me and he presents information and lets me make my mind up without any pressure to buy. In short this is a remarkable business with whom it is a PLEASURE to do business. I wasn't sure how to rate them on price because I don't know how they compare to others, but I feel you get what you pay for, and even if I'm paying more, I'm willing to pay more for quality and honesty.

The service provider is a small family business and you get the attention as such. From my first emails to the initial in-home consult to the installation, everything was handled promptly and professionally. I only purchased the RO system but would like to install a whole house system in the future; I wouldn't consider using anyone else to do so.

The service provider is a small family business and you get the attention as such. From my first emails to the initial in-home consult to the installation, everything was handled promptly and professionally. I only purchased the RO system but would like to install a whole house system in the future; I wouldn't consider using anyone else to do so.

Great customer service. Super helpful with even the most stupid questions.