Very professional and provide great service. Happy to recommend them.

Roy and the team at Pristine are great!

My wife and I moved into a newly constructed home in Spotsylvania in November 2022. We knew before closing on the home that our well water would need some treatment, because of obvious discoloration of the toilets and sinks, and because of the rotten egg odor. We contacted a plumber to install a powered titanium anode in the water heater, and that took care of the odor coming from the hot water. But we had the cold water tested and discovered that the discoloration was from high iron content. There were also a couple of other contaminants we were concerned about.

Roy came and worked very quickly! He looked over our system, tested the water, and recommended a solution. We asked MANY questions, both before and after receiving a quote, and he was ready with answers that made sense. In terms of total cost, the quote was in the middle of the group of quotes we received.

Installation went smoothly, and Roy explained how to use the units. After a few days, we found that the water quality was excellent for two days, but by the beginning of the third day, it started to deteriorate. We called Roy, and he came out a few days later to make one adjustment: setting the Iron Breaker to re-generate every two days rather than three (the default). That solved the problem!

A few weeks after the installation, we had the water tested again, and we were very happy with the results. Seven months has passed since the installation, and our water quality remains excellent.

I highly recommend Pristine Water Treatment! We are very happy that the products they installed work well to provide us with water that looks, smells, and tastes great, and that we know will not cause any health problems for us. The cost was not low (in the thousands), but it was a cost we could handle, and well worth it!

I highly recommend Pristine Water! Roy, Michelle and Charles are polite, professional and easy to work with. They initially installed our water softener and iron filter; and, most recently, an acid neutralizer. Pristine Water is my first stop for all of our water needs.

Good job. Water back to normal very nice to work with, price fair. Would recommend to my friends and neighbors.

I had Pristine install a water softener and centralized RO (drinking water) system. Roy and the rest of the team at Pristine were/are great. They’re prompt, communicate really well, seem transparent/honest, do good work, use good equipment, and are very fairly priced. I shopped around extensively and they were not the cheapest but by far not the most expensive either. I’ve gone with cheapest before and learned my lesson painfully so this time I factored in the other traits I mention above. I’d definitely recommended these folks. I sincerely doubt you’ll have reason to regret it.

Excellent service. Arrived on time, completed the work quickly, delivered the salt bags right where we store them. Good job.

Came on short notice, did great work, and we’ve been extremely happy with the results.

Listen people I don't like nobody but this company is awesome they come in your home so quiet and clean you don't know they are there. Thank you for such wonderful service and I hope to see you next year!

I am very happy with the service/equipment provided. Roy always answers all of my questions while servicing the equipment each year. Had to call Roy directly when there was a power outage and he walked me through re-setting the tanks. Have not had any issues with the equipment or water in my home. Their prices for service and equipment are reasonable. Had a different company/equipment before and always was having issues, so glad I switched to Pristine Water!!

Great company! Always prompt and professional!

Arrived in a timely manner.
Knowledgeable in water treatment.
Offered solutions and made recommendations of things to try before purchasing equipment I may not need.
Honesty is always best.

Your timely service was done professionally and very cordial. It was very much appreciated.

Excellent Service!!! Timely, didn't have to wait long for service. Sean, our technician, very knowledgeable, friendly, courteous, answered our questions, completed the work.

Professional, thorough. Excellent products. Excellent service and at a fair price. Ever since switching to Pristine, we actually feel great about our water treatment setup and maintenance.

fast, honest and professional.

Always great service. Nice people and a local company

Very happy with the service and new water softener which seems better and bigger than my old system. The price was very reasonable compared to other systems I have previously purchased. The installation went smoothly and Roy was very friendly and helpful in answering my questions about the system and my well water issues as well.

Great service, a very prompt response to my needs and got me scheduled quickly. On day of scheduled service the tech arrived on time, kept me informed of what he was doing and did a great job of getting my system back in service. Total cost was fair and reasonable. When you find a great Water Treatment company hold on to them. HIGHLY RECOMMENDED!!

These guys were great. The initial visit was quick and easy and install was even quicker and easier. Our water is 100% better now and we would highly recommend Pristine Water to anyone else.

They’re honest folk and they do good job!

Roy is fabulous! I am so lucky to have found both Michelle and Roy. They are good, honest people which is so hard to find today. What an outstanding company!

We were very pleased with the service we received. They went above and beyond, thank you for the good people whom you have working with you they made sure we were satisfied with our water softener before they left. I would definitely recommend your company.

Pristine Water is a great! Always have flexible scheduling, on time and thorough! Would definitely recommend!

Roy first helped me on the phone since I am pretty handy and it looked like an easy fix. Well, turned out to be a bit more. I made the leak worse! I had my appt and Roy came out to fix it. Since he knew I was handy about things he let me hang around and showed me what he was doing. Great company and very nice people. Even after I made it a bit worse, he used my parts I bought and just charged a service fee that was less than I expected and very reasonable. I can highly recommend this company!

Very pleased with your service of testing our water. You explained the tanks we have and your customer service is above board. We will continue to contact your company for any issues in the future.

The technician who services my water filtering system is polite, knowledgeable, friendly, efficient and professional when he services my system. I highly recommend this company.

I am very happy with the service/equipment provided. Roy always answers all of my questions while servicing the equipment each year. Had to call Roy directly when there was a power outage and he walked me through re-setting the tanks. Have not had any issues with the equipment or water in my home. Their prices for service and equipment are reasonable. Had a different company/equipment before and always was having issues, so glad I switched to Pristine Water!!

Professional and friendly service! With this being our first time dealing with a well and softener system, Pristine Water has always been patient and informative when doing their work while I watch on asking question after questions. They have never tried to sell us any "extras" as other companies had before we turned to Pristine.
Michelle and Roy are really wonderful people who are always there to help.

Great service and wonderful people. I highly recommend them for water treatment services.

The technician was on time, courteous and professional.

Great service. One small issue with a leak (not from shoddy work, a part had a crack) sent a text with the information and they came and fixed the problem the next day.

We found Pristine Water Treatment several years ago, I think almost 10 years ago. We had interviewed several water companies. We opted to go with Pristine not only because they were a family-run business, which we always like; but also, because they were Straight Shooters and did not try to give us slick sales jobs. Always respectful of our budgetary limits, they worked with us. Prior to the installation of their equipment, our old house had had a series of pipe leaks from multiple pinhole leaks. Literally, ever since the installation of their water purifier we have not had a single leak even in our old pipes. The Pristine servicemen who come periodically to check our water and the equipment are always courteous, friendly, and knowledgeable. I cannot recommend this company highly enough.

Awesome service as usual! They are prompt and courteous and know what they are doing. I have found found no company in Nova except this company that can effectively maintain water softeners.

Great Service with No Surprises, like Always.

My previous service provider had a stroke and closed shop. I was really worried that I would not be able to find another service provider that was as excellent and fairly priced. I contacted Pristine and Danielle got me scheduled quickly. My concerns went away as I observed the technician do his job. Knew what he was doing and did a fantastic job. Explained that he was doing while I observed. Very professional, experienced, knowledgeable, polite, and friendly. This is a company you can depend on and trust to be honest and reasonably priced. You can't go wrong with Pristine.

The time proven solution to good water. Responsive, Timely, Reliable and technically sound analysis, effective solutions, and professional service. Trust Roy, father (Dan) would be proud.

They're friendly, professional and knowledgeable folks. The craftsmanship of the work is great, easy to trace and understand on the consumer end. They keep me updated annually on the expected lifespan of my tanks while they're servicing them so when it's time to replace, I'll have no reason to be shocked. Warranty work was prompt and effective. Would recommend 10/10

I was very happy with the job Pristine did inspecting the RO system and changing the filters. Great communication.

Checked out my water treatment system. Recharged the system. Corrected some timing problems. Everything was done professionally and quickly.

New customer. Pristine didn't try and upsell. They explained what we needed and why. They were helpful in setting up the existing under-counter system left by the previous owners in addition to the system they installed. Communicated everything they were going to do on the day of installation. Have not had them back for maintenance as we are new customers but I my expectation is they will be responsive based on the exchanges we have had so far.

Pristine is very responsive and honest. They've been servicing our water softener for nearly 14 years.

Roy always comes to the rescue when there is a problem or question.

We had both a problem with hard water and with sulfur, they came out and installed the system, within minutes of turning my water on the sulfur smell and taste was gone and we could tell that the hard water was going to go away as well. I would highly recommend Pristine Water Treatment over anybody else, great service and great products!

As always, Roy was knowledgeable, on time, friendly and professional. We are delighted with the ongoing service Pristine Water provides for our home water treatment system. I’d recommend Pristine Water highly to anyone in need of residential water treatment system expertise.

Excellent service.

Shawn arrived on schedule, and fixed the problem quickly. All good here.

It is always a true pleasure to have Pristine Water pay me a visit! With his friendly smile, Roy always answers the questions I have, and I have every confidence that he will fix any problem I may be experiencing. I am grateful for such expertise and kind service.

Quick response to an issue with the water softener, was repaired and back online within one day. Great service.

Roy was GREAT, as usual.

It’s nice to have a pro like Roy on our side, particularly when treating some really quirky water issues like the ones we had to deal with at our house.

I’d recommend Pristine Water to anyone with water treatment needs.

The Pristine people are always pleasant, efficient and on time.

The service was exemplary - helpful, informative, and timely.

Great experience with Pristine Water! Customer oriented and good people.

Great service and fixed our muddy water problems from well water. Also always there fir emergency help and chat on phone to answer and fix problems.

Great family business with speedy, expert service!

Great company to do business with if in need of water treatment. Very professional and whomever is doing the service keeps you well informed.

We have been customers of Pristine Water Treatment for many years, and they have always provided professional, prompt, and reasonably-priced service. Very nice people, too!

Pristine is an amazing service company! The experience with them is so refreshing. It's so hard to find great contractors in the service business. Roy and Michelle are the best. Highly knowledgeable, always punctual and do great work. I highly recommend Pristine to everyone that asks.

Great Company, Great Staff!! They are professional and very easy to work with. Top drawer service!

Pristine Water has been one of my favorite companies to visit my home. Besides their knowledge, professionalism, and honesty, every employee follows the example of Roy Hager the owner...who is one of the best contractors I know.

I’ve known Roy over 15 years. If you need purified pristine water he’s the one to call.

Kenny did a great job in explaining my well water system and how I can keep it right until the next Pristine Water visit!

I have never been dissatisfied with the service and product provided by Pristine Water. They are always prompt, courteous. Can always count on Pristine Water.

They deserve a top rating, always

Pristine water came out and installed our water neutralizer on schedule as promised. Great honest company and very fair pricing on all their products. Highly recommended for all your water treatment needs.

Mr. Kenny Hughe is very task oriented, and represents the company well. He is an outstanding asset, and great conversationalist while completing the required services at the same time. He keeps you in the loop and makes sound recommendations or suggestions to keep you having the softest water system for your clothes, your baths and drinking.

Update March 2021: Another excellent visit with Kenny their lead tech who gave my system its annual check up yesterday. Great company.


Outstanding customer service by a family-run business. Roy and Michelle are professionals in this field, are highly responsive to customer requests, and will explain what you need in clear, easy-to-understand terms. They installed my well water filtration/softening system and most recently an upstairs reverse osmosis filter, plus annually recharge my filtration media. They have earned my trust and loyalty. A terrific local business!

Pristine is great. They have been taking care of our system for 3 years now and its never worked better.

Prompt, courteous service and they go the extra distance to answer all questions.

Pristine did a great job. We were pleased they were willing to hook up existing equipment, as some companies had refused to. (Our previous company had gone out of business, and they complimented the existing work.) They worked quickly and cleaned up after themselves. Now our water is acid free and has fewer minerals. No more white powder everywhere!

Kenny is always nice and does a great job.

Professional and on time and keep you updated every step of the way. Stress free service

Your visits are timely and efficient. Everyone in the office and those who visit are home are polite and knowledgeable, and we feel that your prices are very fair.

Thank you!

The company has been patient and steadily worked through our problem to try to get us acceptable drinking water.

Good service and happy employees. Great people, they do what it takes to get the job done correctly.

Timely, thorough, reasonably priced service and maintenance.

Roy was extremely helpful and knowledgeable in explaining my water filtration system to me and what I needed to do to maintain it.

Kenny keeps our systems running smoothly. We are greatful!

Consistently top notch service.

Workers are always courteous and very knowledgeable about product. Thank you for such great service!

The service was done timely and professionally.

Good service. Much appreciated.

I have been a customer for 16 years and always had great service.

They're always responsive when I have questions and quick to come out when I have concerns. I'm new to water treatment but now that I have a well its a big concern. Pristine has taken care of all my needs.

Fantastically professional service!! The service tech, Ken, was courteous and helpful, explaining every step of the process as I try to learn more about how my system works. Highly recommended.

By far the most professional water treatment system company that we have ever deal with in our 30 years of business.

This family owned business is great at what they do! I highly recommend and know you won’t be ripped off or unhappy with anything at Pristine Water.

I am going to keep this short, Roy and Justin was AWESOME and the price for the repair was more than fair. I strongly recommend..... A++++++++

Pristine Water is one of the best companies I've ever dealt with. They're always quick to answer questions and do so in a thorough and respectful manner. Pristine Water does not require annual service trips to maintain equipment warranties, which was a huge savings vs. another water company I regretfully used in the past (at least $220 per year for a 5 min annual equipment check, ugh). My water has been in great condition since I had their equipment installed and I have needed very minimal follow-up visits, which have been at very reasonable costs.

Thank you for excellent customer service and installation. We are very happy with our water system and will refer you to our friends and family in the area!

Perfectly!!! Kenney was very knowledgeable about Water Systems. He really saved me money. I highly recommend the Pristine Water Systems Company.

Professional staff and knowledgeable service crew! Excellent service!!!

They provide great customer service and great treatment. The products they have are also very great.

Very professional company, fair prices, excellent service and installation.

Most professional effort with outstanding results. The business office headed by Michelle ensured prompt response and scheduling. Roy's technical expertise and management skill provided for an issues free installation of an iron filter, acid neutralizer, and overhaul of the softener. Professional and courteous service which confirms the family pride and carries on the legacy of great men. Without a doubt, hire them and expect pristine water just as the name says.

Pristine was great. Best price, plumbing solution and communication of all 3 companies from which I received quotes

Pristine was great. Best price, plumbing solution and communication of all 3 companies from which I received quotes.

Great family business with speedy, expert service!

Roy and his team are the best!!!

Pristine Water Treatment is a small company but very professional. Sandi followed up promptly on every contact, and Roy was right on time for our appointments. He was very knowledgable and genuinely wanted me to get exactly the system to meet my needs-no pressure to purchase anything even after providing the free water test. The installation was a breeze. I had decided to wait a few months before posting feedback until I had a chance to use the system. It has been about six months and not only am I very happy with my system, but it has been a huge convenience during covid-19 stay-at-home time. My family and I are able to enjoy ice and water directly from the refrigerator dispenser for the first time in years. I would recommend a Pristine water purification system to anyone who is currently using bottled water or any other filtration system in their home.

We built a new home and were searching for a quality water treatment system that could mitigate the high iron content of our well water. We checked out three suppliers, and obtained rough estimates. We found that Pristine had a great reputation and their estimate was in the middle. We scheduled an appointment, and the owner completed water testing, walked us through the options, and provided a price that was close to the original estimate. We decided to move forward and subsequently met with our builder to coordinate installation. The install was professionally done as scheduled. The owner subsequently returned to retest the water and explain how the system works as well as maintenance requirements. Brownish iron stains quickly disappeared and our water has remained crystal clear, soft, and pleasantly drinkable. Pristine water did a great job. They are straight forward, easy to work with, and deliver on their promises. An excellent small business.

Quick estimate and install was a breeze! Great deal, already noticing a huge improvement in our water quality. These people are the best!!

Always a great experience. They fixed my water issues and had our water back to normal with a system recharge. Kenny was very helpful and explained the entire process to me.

They are courteous, professional and on time. What more can you ask for these days!!!!